IT Support Solutions Specialist

4 weeks ago


Birmingham, Alabama, United States K2 Staffing, LLC Full time
Job Summary

K2 Staffing, LLC is seeking a skilled IT Support Solutions Specialist to provide technical support to clients. The ideal candidate will have a strong background in troubleshooting and problem-solving, with experience in implementing and supporting data center and cloud technologies.

Duties & Responsibilities
  • Provide technical support to clients via phone, email, or in-person.
  • Implement and support data center and cloud technologies, including server virtualization and storage solutions.
  • Perform day-to-day troubleshooting and support for customers with ongoing support agreements.
  • Assist in pre-sales activities, such as technical expertise on customer calls and project scoping/estimating.
  • Install and configure new PCs and laptops.
  • Manage Active Directory and Office 365 accounts.
  • Troubleshoot end-user issues of all types.
  • Implement and support antivirus solutions.
  • Support server domain functions, including DNS and DHCP.
  • Install and troubleshoot phones on a cloud-based phone system.
  • Install wireless APs and set up data storage and backups.
Qualifications & Requirements
  • 4 years of experience in a corporate environment or IT service company.
  • Ability to troubleshoot problems and provide end-user support.
  • Knowledge and familiarity of Microsoft desktop and server operating systems, Microsoft Office/Office 365, Active Directory, and server virtualization with VMware.
  • Exceptional verbal and written communication skills.
  • Organizational skills to balance multiple projects and customers.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently on a project and as part of a team.


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