VDI Infrastructure Specialist

2 weeks ago


Birmingham, Alabama, United States Medasource Full time

Key Responsibilities:

As a VDI Operations Support Engineer at Medasource, you will be responsible for ensuring the smooth operation of our Virtual Desktop Infrastructure (VDI) environment. This includes monitoring and maintaining the VDI environment, assisting customers and team members with issues and requests, and troubleshooting systems to resolve repair tickets.

Technical Expertise:

You will work closely with the VDI and IT teams to maintain Horizon VDI v7+, Connection servers, DEM, and AppVolumes. Your responsibilities will include tracking and documenting system changes, developing and maintaining system controls and desk procedures, and configuring assigned applications.

Project Participation:

You will participate in IT projects related to Horizon View best practices, plan and install virtual desktop infrastructure and related applications, build and update VDI desktop images, snapshots, and pools, and develop and maintain resource pools, user entitlements, and application policies.

Additional Responsibilities:

You will research and troubleshoot to resolve break-fix issues, evaluate and recommend enhancements, manage virtual desktop systems and devices to maintain security and patch compliance, work with application owners and vendors to maintain and troubleshoot applications, and support strategic initiatives of the organization.

Requirements:

To be successful in this role, you will need to maintain professional development, participate in a rotating 24x7 on-call, and perform other duties as assigned.


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