Customer Service Specialist

6 days ago


Tampa, Florida, United States Sulphur Springs YMCA Full time
About the Role:

We are seeking a skilled Customer Service Specialist - Call Center to join our team at the Sulphur Springs YMCA. In this role, you will be responsible for communicating effectively with callers regarding general inquiries, Family Center information, membership, programs, and events.

Essential Functions:
  1. Provide excellent customer service and enhance the YMCA experience to guests, members, program participants, and staff.
  2. Learn and follow published SOPs to optimally support members, program participants, and Family Center staff.

You will work collaboratively with our team to achieve common goals and objectives in a collaborative and team-centered environment. A high school degree or equivalent is required, with an associate's degree preferred. The successful candidate will also possess excellent verbal, interpersonal, and problem-solving skills, as well as the ability to work flexible hours including evenings, weekends, and holidays.

The estimated salary for this role is $45,000-$55,000 per year, depending on experience. We offer a comprehensive benefits package, including paid time off, health insurance, and retirement plan matching.



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