Customer Service Representative Mortgage Specialist

5 days ago


Tampa, Florida, United States TEKsystems Full time
Job Overview

The Customer Experience Specialist I role is an entry-level customer service position within the Mortgage Fulfillment Division, operating in a call center environment.

Responsibilities
  • Operate in a Call Center environment as a customer success advocate
  • Receive inbound calls and make outbound calls to consumers
  • Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.
  • Effectively manage a pipeline of up to 75 loans
  • Perform routine data entry and validation tasks
  • Handle routine calls, emails, and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties
  • Monitor work queues and intervene as needed
  • Interact with multiple departments to expedite processing and/or issue resolution
Additional Skills & Qualifications
  • Mortgage and/or financial services call center experience is a plus
  • Bilingual Spanish is a plus
  • General understanding of applicable Federal, State and Local mortgage regulations a plus
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem-solving, mathematical skills, and sound judgment
  • Effective time management skills to deliver work on time
  • Capable communicator, written and oral
  • Strong negotiation skills with ability to effectively resolve problems
Benefits
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
Compensation

The estimated salary for this position is $22.00 - $23.00 per hour.

This is a fully onsite position in Tampa, FL.



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