Bilingual Customer Support Specialist

2 weeks ago


Logan, Utah, United States Staff My Agency Full time

Overview: A successful independent insurance agency is in search of a qualified professional to fill the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess or be willing to obtain an active Property and Casualty license.

Key Responsibilities:

  • Develop and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy modifications, claims, and billing issues.
  • Utilize a customer-centric, needs-based review approach to inform clients about various insurance options.
  • Exhibit a strong work ethic and a commitment to achieving success daily.

Compensation and Benefits:

  • Hourly wage complemented by sales bonuses.
  • Paid Time Off, including vacation and personal/sick days.
  • Life Insurance Policy.
  • Hospital Income Policy.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Exceptional interpersonal and communication skills, both written and verbal.
  • People-oriented with strong organizational abilities.
  • Self-motivated and detail-oriented, with a proactive approach to problem-solving.
  • Dedicated to providing excellent customer service.
  • Able to learn and utilize computer systems effectively.
  • Demonstrates pride in completing tasks accurately and on time.
  • Ability to work collaboratively in a team setting.
  • Capacity to manage multiple tasks efficiently.
  • Timely and thorough reporting of activities to the supervising agent.
  • Bilingual proficiency in Spanish is required.
  • Must be able to obtain a Property & Casualty license.
  • Selected candidates are expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education.

If you possess the motivation to excel in this role, we encourage you to consider this opportunity.



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