Client Relations Specialist

2 weeks ago


Logan, Utah, United States Fox Pest Control Full time
Position Overview

At Fox Pest Control, we have cultivated an exceptional work environment where your contributions are recognized, valued, and encouraged.

Our mission is to nurture confident leaders who deliver exceptional service through meaningful connections. Here, you will explore a diverse array of career opportunities in a setting that strives to transform your passion into a thriving profession.

Fox is a welcoming community where relationships are paramount, and every individual is empowered to lead and excel. Our company is experiencing significant growth, having been acknowledged as one of Inc. 500's Fastest-growing private companies for two consecutive years.

We are in search of client relations specialists who will distinguish us in our sector by offering unparalleled support and fostering authentic relationships with our clients and colleagues.

About Fox Pest Control

Established in 2012, Fox Pest Control has witnessed remarkable expansion over recent years, featuring on the INC 5000 list for two years running and receiving the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across 15 states, our growth is attributed to our strong core values and commitment to developing confident leaders who empower individuals to deliver exceptional service.


We are more than just a pest control service provider; our primary focus is on cultivating and strengthening enduring relationships with our employees, clients, and all stakeholders. By fostering leadership and maintaining positive connections with our customers, we aim to positively impact the lives of our employees and the community. We prioritize RELATIONSHIPS FIRST and SERVICE ALWAYS.

What We Provide

  • Starting compensation of $15.00/hr+
  • Opportunity for a $2.00/hr pay increase within the first year
  • Immediate Health Insurance options including Medical, Dental, and Vision for full-time staff
  • 401k plan with a generous company match and no vesting period
  • PTO available after just 30 days for full-time employees
  • Paid Holidays from the start of employment
  • Paid Sick leave and Bereavement for both full-time and part-time staff
  • A supportive and positive workplace culture
  • Significant potential for growth with a tailored Leadership Development Plan for each team member
  • Compensated hands-on training sessions
  • Referral bonuses

Daily Responsibilities of a Client Relations Specialist

As a Client Relations Specialist at Fox, you will engage with our esteemed customer base. Your responsibilities will include responding to inbound calls, emails, and texts, as well as making outbound calls as necessary. You will ensure our clients receive exceptional service and communication while assisting with appointment scheduling, managing billing inquiries, and resolving any issues or complaints that may arise. You will also optimize and manage our technicians' routes and schedules effectively. By participating in meetings and training sessions, you will be continually empowered to enhance your leadership skills and unlock your potential.

Qualifications We Seek

  • 1-2+ years of experience in customer service preferred
  • Comfortable with phone communication
  • Familiarity with computer database systems/software
  • Professional appearance, communication, and demeanor
  • Excellent communication skills, including proficient reading and writing abilities
  • Genuine personality, self-assured, with strong office and customer service skills
  • Proficiency in Spanish is a significant advantage.
  • High School Diploma; some college education preferred
  • Willingness to work Saturdays at least once a month

Commitment to Equal Employment Opportunity

Fox Pest Control is dedicated to providing equal employment and advancement opportunities to all individuals. Employment decisions will be based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices based on race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

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