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Technical Field Support Specialist

2 months ago

San Diego, California, United States IQVIA Full time

Position Overview: We are seeking a dedicated Field Service Technician to enhance our healthcare technology services. This role is pivotal in ensuring the seamless operation of Patient Monitors through effective software updates and upgrades in various clinical settings.

Company Overview: At IQVIA, we are at the forefront of healthcare innovation, delivering advanced analytics and technology solutions to the life sciences sector.

Key Responsibilities:

  • Execute and document software updates for Patient Monitors.
  • Perform routine system evaluations and maintain accurate logs post-installation.
  • Oversee inventory management of parts and tools designated by customers.
  • Engage in a Per-Diem role that includes local, regional, and national travel.
  • Work hours are approximately determined on a weekly basis.

Qualifications:

  • Strong skills in troubleshooting electronic, mechanical, and electromechanical systems.
  • Previous experience in a military, technical, or similar role is advantageous.
  • A+ certification is considered beneficial.
  • Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is a plus.
  • Exceptional communication and customer service skills are essential.
  • A valid driver's license and personal vehicle are required for work-related travel (reimbursement for travel time and mileage is provided).
  • Physical capability to lift up to 70 LBS and perform necessary physical tasks.
  • Ability to comply with hospital vendor credentialing requirements, including proof of vaccination status.

Compensation and Benefits: The hourly wage ranges from $27.00 to $30.00, depending on qualifications and experience. Eligible for annual bonuses, sales incentives, and/or stock options. A comprehensive benefits package is available, covering healthcare, retirement plans, paid time off, and more.

We are committed to providing equal employment opportunities for all individuals, including veterans and candidates with disabilities.

As part of our operational protocols, specific COVID-19 vaccination status is required for IQVIA employees.