Technical Support Specialist 2
2 weeks ago
We are seeking a highly skilled Technical Support Specialist 2 to join our team at Vets Hired. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and internal personnel.
Key Responsibilities:- Provide direct and indirect customer technical support for GenMark products via phone, email, and remote access.
- Handle customer complaints, including receiving, logging, investigating, resolving, and tracking/trending.
- Train customers and internal personnel on product usage and technical procedures.
- Aid in the commercialization of new products and improve technical support processes and tools.
- Collaborate with sales, molecular application specialists, and marketing teams as required.
- Associates degree (or equivalent military training) required.
- BS degree in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry, or a related field preferred.
- 1-2 years of experience in a technical support role.
- Strong communication and listening skills, with the ability to relay information succinctly and accurately.
- Ability to positively negotiate with and defuse irate customers.
- Competitive benefit plans and programs, including medical, dental, and vision insurance.
- 401(k) and 401(k) matching.
- Paid time off.
- Long Term Incentive Plan (available at certain position levels).
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Technical Support Specialist 2
3 days ago
San Diego, California, United States Vets Hired Full timeAbout the JobThis Customer Technical Support Specialist role is responsible for providing direct and indirect customer technical support for GenMark products. The ideal candidate will have a strong understanding of technical concepts and be able to communicate effectively with customers.Key ResponsibilitiesProvide technical expertise and support to customers...
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Technical Support Specialist
3 days ago
San Diego, California, United States Vets Hired Full timeAbout the JobWe are seeking a highly skilled Technical Support Specialist 2 to join our team at Vets Hired. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide direct and indirect customer technical...
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Technical Support Specialist
3 weeks ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title: GCS Service and SupportAt MillenniumSoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their technical issues are resolved in a timely and professional manner.Key Responsibilities:Assist...
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Laboratory Support Specialist
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Technical Support Specialist
3 weeks ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title: GCS Service and SupportAt MillenniumSoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved in a timely and professional manner.Job Summary:The Technical Support...
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Technical Support Specialist II
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Technical Support Specialist
2 weeks ago
San Diego, California, United States Vets Hired Full timeAbout the JobAt Vets Hired, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our staff, ensuring that our computer systems and software are running smoothly and efficiently.Key ResponsibilitiesConfigure, install, maintain, and...
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Technical Support Specialist
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Technical Support Specialist II
2 weeks ago
San Diego, California, United States QuidelOrtho Full timeThe OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions for healthcare professionals and patients worldwide.Our culture prioritizes employee...
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Technical Support Specialist II
2 weeks ago
San Diego, California, United States QuidelOrtho Full timeThe OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a skilled Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions to meet the needs of our customers.Our culture prioritizes employee happiness,...
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Desktop Support Specialist
4 weeks ago
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Technical Support Specialist
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San Diego, California, United States Howden Group Holdings Full timeAbout the RoleDUAL North America, Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and professional support to end-users, including hardware and software troubleshooting, in a Windows 10/11 and Windows Server 2016+ environment.Key ResponsibilitiesSupport...
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Desktop Support Specialist
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San Diego, California, United States VIA Technical Full timeDesktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our global End User Services team, you will be responsible for effectively managing the Service Management queues and ensuring the efficient staffing of our 24x5 call center support service.Responsibilities:Manage Service Management...
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Chemical Support Specialist
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San Diego, California, United States Mentor Technical Group Full timeMentor Technical GroupWe are seeking a highly skilled Chemical Support Specialist to join our team at Mentor Technical Group.About the RoleThis is a unique opportunity to work with a world leader in life science engineering and technical solutions. As a Chemical Support Specialist, you will be responsible for overseeing the day-to-day operations of a...
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Desktop Support Specialist
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San Diego, California, United States VIA Technical Full timeJob Title: Level 5 Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 10+ years of relevant experiencePosition Summary:VIA Technical is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional desktop support to users...
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Technical Support Specialist
1 month ago
San Diego, California, United States RMS North America LLC Full timePosition OverviewIn a dynamic call center setting, the Technical Support Specialist plays a crucial role in assisting current clients with their technical inquiries. This position involves diagnosing questions and guiding users through systematic solutions. As a knowledgeable resource in the RMS Hospitality Suite, the specialist will deliver support by...
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San Diego, California, United States Promote Project Full timeAbout the RolePlatform Science is seeking a skilled Tech Support Specialist to join our Customer Success team in San Diego, CA. As a key member of our team, you will be responsible for resolving technical issues associated with our products and services.Key ResponsibilitiesDiagnose and troubleshoot technical issues, including heavy Android application...
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San Diego, California, United States Platform Science Full timeAbout the RolePlatform Science is seeking a skilled Tech Support Specialist to join our Customer Success team in San Diego, CA. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key ResponsibilitiesDiagnose and troubleshoot technical issues,...