Field Dealer Services Coordinator II

1 week ago


Riverside, California, United States Cox Enterprises Full time

Primary Location: Outside Dealer Services Coordinator II

Vaccine Policy: Candidates must be fully vaccinated against COVID-19 where permitted by applicable law, with reasonable accommodations considered for medical and religious objections.

This role involves overseeing and coordinating activities related to the preparation and sale of customer vehicles throughout the auction process, ensuring that operations meet or exceed customer expectations and contribute to efficient sales practices.

Key Responsibilities:

  • Work outdoors in various weather conditions.
  • Monitor the vehicle preparation and sales process, maintaining communication with lane managers, department heads, market sales teams, and fellow coordinators to ensure timely auction block presentation.
  • Serve as a direct communication link to customers, addressing their expectations and resolving service-related issues.
  • Educate dealers on all products and services offered.
  • Investigate and resolve customer inquiries and challenges.
  • Act as a liaison among customers, sales teams, and operational staff to address issues and maintain high service standards.
  • Conduct vehicle walk-throughs with account representatives, recommending reconditioning efforts to enhance vehicle value.
  • Review vehicles in the sales lineup, identify missing units, and collaborate with customers and operations to ensure readiness for sale.
  • Maintain communication with vehicle check-in and lot operations to guarantee all necessary processing is completed for dealer vehicles.
  • Follow up as needed.
  • Coordinate with lot operations and quadrant coordinators to ensure proper scanning and organization of account vehicles.
  • Review vehicles in the sales lineup, locate missing vehicles, and collaborate with account coordinators.

Qualifications:

  • High School Diploma or equivalent required.
  • Strong written and verbal communication skills.
  • Able to thrive in a fast-paced, high-performance team environment.
  • Proficient in computer skills, including Internet usage and MS Office.
  • Adaptable to a constantly changing work environment.
  • Exceptional customer service and problem-solving abilities.
  • Capacity to sit or stand for extended periods.
  • Able to perform repetitive tasks with manual dexterity.

About Cox Automotive:

Cox Automotive is a diverse organization driven by a passion for mobility, innovation, client success, and community engagement. We simplify the processes of buying, selling, and owning vehicles for our clients worldwide. Our team comprises members from various backgrounds, all contributing to advancing the automotive industry.

About Cox:

Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

Benefits:

  • Competitive compensation plans.
  • Flexible time-off policies.
  • Comprehensive health care options.
  • Access to thousands of free online classes.
  • Support for continuing education.
  • Adoption assistance.
  • Insurance options for home, auto, and pets.
  • Telehealth services for quick medical consultations.

Inclusion: We celebrate diversity and strive for an inclusive culture that values fairness, respect, and belonging, empowering all employees to grow and thrive.



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