Customer Experience Liaison

4 weeks ago


Troy, Michigan, United States The Henry Ford Health System Full time

Primary Objectives:

The Customer Services Specialist will be responsible for providing follow-up and courteous resolution to internal and external customer inquiries. This includes conducting thorough investigations and providing prompt responses to customer concerns.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers
  • Conduct thorough investigations into customer complaints and concerns
  • Develop and implement solutions to resolve customer issues
  • Collaborate with cross-functional teams to ensure seamless customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices


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