IT Customer Service Team Lead
4 weeks ago
We are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees.
The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner.
The Team Lead will also be responsible for driving continuous improvement of our support processes and user experience.
Your Responsibilities
- Manage a team of Deskside Support technicians, providing guidance and support as required
- Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
- Ensure that all incidents and requests are resolved in accordance with defined SLAs
- Monitor team performance and identify areas for improvement
- Drive continuous improvement of support processes, tools, and techniques
- Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
- Provide regular reports on team performance and KPIs
- Ensure that team members are trained and equipped to deliver a high standard of support
- Develop and maintain documentation related to support processes, tools, and techniques
- Participate in the development of IT strategies and roadmaps
- Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
- Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
- Advise on the budget for their area of responsibility
Requirements
- At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians
- Strong technical knowledge of desktop hardware, operating systems, and software applications
- Excellent communication and interpersonal skills
- Proven track record in delivering high-quality customer service
- Strong leadership skills
- Ability to work well under pressure and in a fast-paced environment
Preferred Qualifications
- Knowledge of ITIL and IT service management processes is a plus
- Able to think tactically and strategically
What We Offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
-
Customer Service Team Lead
4 weeks ago
Troy, Michigan, United States Hobart Service Full timeJob Title: Customer Care SupervisorJob Summary:The Customer Care Supervisor will be responsible for the daily supervision and coaching of direct reports, ensuring a positive customer service experience for customers. This position will play a collaborative role in growing and implementing standards and processes for the Customer Care Department.Key...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Hobart Service Full timeJob Title: Customer Care Support Specialist IIAt Hobart Service, we are seeking a highly skilled and dedicated Customer Care Support Specialist II to join our team. This role is responsible for providing exceptional customer service to our valued customers, ensuring timely and accurate execution of service programs, and delivering a positive customer...
-
Dishroom Team Lead
4 weeks ago
Troy, Michigan, United States Sodexo Full timeDishroom Attendant Role at SodexoSodexo is seeking a skilled Dishroom Attendant to join our team. Key responsibilities include:Key Responsibilities:Load, run, and unload the dish machine to ensure efficient operation.Maintain the dish machine in a clean and functional state, reporting any issues to management.Monitor water temperature and chemical levels to...
-
IT Team Lead
1 month ago
Troy, Michigan, United States Magna International Full timeAbout the RoleWe are seeking an experienced and highly motivated IT Team Lead to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Public Storage Full timePublic Storage is a leading self-storage company seeking a Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include assessing customer storage needs, making suggestions, and selling packing and moving supplies....
-
Superior Team Lead
1 month ago
Troy, Michigan, United States Playa Bowls Full timeJob OverviewAt Playa Bowls, we're on a mission to revolutionize the fast-casual industry with our innovative super fruit bowls. As a Shift Leader, you'll be at the forefront of this movement, leading our team to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Ensure the highest quality of food and maintain a clean and...
-
Technical Support Team Lead
4 weeks ago
Troy, Michigan, United States US012 Marsh & McLennan Agency LLC Full timeJob Summary:US012 Marsh & McLennan Agency LLC is seeking a skilled Technical Support Team Lead to oversee the daily operations of our Help Desk team. As a key member of our organization, you will be responsible for ensuring exceptional technical support and service to our internal customers.Key Responsibilities:Oversee the prioritization of incoming Help...
-
Customer Service Representative
4 weeks ago
Troy, Michigan, United States Refloor Full timeJob DescriptionAt Refloor, we are seeking a skilled Customer Service Representative to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls to set appointments for in-home consultations.Key Responsibilities:Assist customers with their inquiries and concernsExplain the features and services of our products to...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Michael Bashore - State Farm Agent Full timePosition OverviewWe are seeking a friendly and outgoing individual to join our State Farm independent contractor agent team. As a Receptionist, you will have the opportunity to work with a wide range of insurance and financial service products that truly make a difference in people's lives.Key Responsibilities:Build Meaningful Relationships: Establish and...
-
Sales Team Lead
4 weeks ago
Troy, Michigan, United States Fabletics Full timeAbout the Role:Fabletics is seeking a highly skilled Sales Team Lead to join our team at the Somerset Collection in Troy, MI.As a Sales Team Lead, you will be responsible for providing exceptional customer service and support in sales and operations.You will work closely with the Store Manager, store supervisors, and a team of highly personable associates to...
-
Customer Service Liaison
1 month ago
Troy, Michigan, United States BELFOR Group Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at BELFOR Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely with our sales team to ensure customer...
-
Customer Service Director
4 weeks ago
Troy, Michigan, United States Hannaford Full timeCustomer Service Leader Role at HannafordAs a Customer Service Leader at Hannaford, you will be responsible for delivering exceptional customer service experiences. This involves overseeing the Front End department, ensuring that customers receive fast, easy, flexible, and friendly service. You will also assist the Customer Service Manager and Assistant...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Sterling Engineering, Inc. Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Sterling Engineering Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and sales support.Key ResponsibilitiesResolve customer inquiries and...
-
Customer Service Representative
2 weeks ago
Troy, Michigan, United States Chico's FAS Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will play a critical role in providing exceptional customer service and supporting the sales process.Job ResponsibilitiesProvide exceptional customer service, ensuring a positive experience for all...
-
Customer Service Ambassador
1 month ago
Troy, Michigan, United States Nothing Bundt Cakes - Troy Full timeJob OverviewAs a Guest Service Representative at Nothing Bundt Cakes - Troy, you will be the face of our brand, providing exceptional customer service and creating a warm and welcoming environment for our guests. Key ResponsibilitiesPrepare and serve high-quality baked goods and beverages to our guestsProvide excellent customer service, responding to guest...
-
Customer Service Coordinator
4 weeks ago
Troy, Michigan, United States Refloor Full timeJob OverviewAt Refloor, we're seeking a skilled Customer Service Representative to oversee the installation of Luxury Vinyl Plank flooring. As a key member of our team, you'll be responsible for ensuring seamless customer experiences and collaborating with installation crews to resolve any issues that may arise.Key Responsibilities:Project Oversight:...
-
Actimize Tech Lead
4 weeks ago
Troy, Michigan, United States Smart IT Frame LLC Full timeJob Title: Actimize Tech LeadLocation: Remote or HybridDuration: Long TermJob Description:Key Responsibilities:1. Translate functional requirements into product features.2. Replicate existing Actimize models on higher environments.3. Set up Actimize environments on cloud platforms (AWS).4. Run and tweak upgrade scripts.5. Configure interfaces.6. Estimate...
-
Customer Service Representative
4 weeks ago
Troy, Michigan, United States Suburban Automotive Services Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Suburban Automotive Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealership customers, resolving issues, and ensuring a best-in-class customer experience.Responsibilities:Process sales...
-
Customer Service Representative
1 month ago
Troy, Michigan, United States Sportsman's Warehouse Full timeJob Title: Cashier/Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service representative at Sportsman's Warehouse.Job Summary:The successful candidate will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized...