Beauty Experience Manager

1 day ago

Trenton, New Jersey, United States Ulta Beauty Full time

About the Role:

The Beauty Experience Manager is a key leadership position at Ulta Beauty, responsible for driving sales growth, delivering exceptional guest experiences, and leading a high-performing team of stylists, estheticians, and sales associates.

Key Responsibilities:

  • Lead through Ulta Beauty's mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth in retail and services.
  • Accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction.
  • Drive business results through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards).
  • Champion Ulta Beauty's mission, vision, and values, and demonstrate them skillfully and consistently by performing the following duties and responsibilities:

Performance:

  • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Leverage store forecast and payroll budgets to support store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.

People:

  • Attract, hire, retain, and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods, including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work, and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.

Process:

  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beauty's dress code.
  • Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.

Requirements:

  • Bachelor's degree is preferred.
  • Cosmetology license and/or a cosmetology management license where required by state law.
  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience.
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements.
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives.
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

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