IT Support Specialist

4 days ago


Lewisburg, Tennessee, United States Minth North America, Inc. Full time
IT Technician Job Description

We are seeking a skilled IT Technician to join our team at Minth North America, Inc. The ideal candidate will possess a strong background in IT support and a blend of technical expertise in building management, excellent communication, and problem-solving skills.

Key Responsibilities:
  • Evaluate and resolve user problems as the first point of contact, identifying and obtaining resources for complex problem resolution, and correcting routine hardware issues.
  • Instruct computer system users in the use of equipment and applications, answer questions, and assist in resolving problems with application use.
  • Facilitate the setup of new hardware and software, install, test, and monitor the operation of computer hardware and software, and configure hardware and software to meet user needs.
  • Maintain various records, procedures, and documentation for computer systems and software, including asset management tracking and inventory of company hardware.
  • Assist in the maintenance and installation of telephony, data, and video cabling throughout corporate facilities.
  • Occasionally serve as the primary contact for response to emergency situations or critical problems with technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation).
  • Conduct periodic check-ins and establish strong working relationships with office associates.
Requirements:
  • 2-year degree or applicable IT/IS certification.
  • Proven experience in IT support, network administration, and system troubleshooting.
  • Strong knowledge of hardware, software, and networking technologies.
  • Familiarity with building management systems and facilities operations.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Why Work for Minth?
  • International development platform.
  • Dynamic and efficient team.
  • All-round personal improvement.
  • Personalized humanistic care.
  • Diversified working atmosphere.
  • Modern office setting.
  • Competitive compensation package.

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