Guest Care Specialist

2 days ago


Lewisburg, United States Monro, Inc. Full time
Job Description

At Monro, Inc., we're committed to delivering exceptional customer experiences and driving business growth. As a Guest Care Specialist, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a 5-star experience for every guest.
  • Assist in driving sales of automotive repair services and tires, leveraging strong sales presentations and product knowledge.
  • Manage the organization and productivity of the service business, including estimate and invoice transactions.
  • Support various aspects of customer care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Partner with management to react to customer service issues, complaints, and business opportunities.
Requirements:
  • High school diploma or equivalent required.
  • One year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and explain services to customers.
  • Ability to work days, evenings, weekends, and holidays.
What We Offer:
  • Paid vacation and holidays for full-time teammates.
  • 401k.
  • Healthcare, Vision, and Dental for full-time teammates.
  • Career advancement opportunities.

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