Operations Manager

5 days ago

Arlington Heights Illinois, United States Courtyard Chicago Arlington Heights Full time
Job Summary

This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement.

Key Responsibilities:
  • Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty.
  • Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates.
  • Supervise and support the Engineering and Housekeeping departments in the absence of the General Manager.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
  • Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office.
  • Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Assist the General Manager in recruiting hiring and training for Guest Services based on occupancy.
  • Participate in weekly meetings with Front Desk to address oversell settings and react accordingly.
  • Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
  • Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
  • Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees.
  • Be familiar with S.O.P.'s in all Operations departments.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
  • Complete required corporate training modules and become certified to train those as required.
Requirements:
  • At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.

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