Customer Support Associate

7 days ago


Jersey City, New Jersey, United States HumanHire Full time

We are seeking highly skilled Customer Service Representatives to provide exceptional support to our clients.

About the Job

This is a fantastic opportunity for those passionate about delivering top-notch customer experiences and working in a fast-paced environment.

As a Customer Support Associate, you will be responsible for managing customer inquiries via phone, email, or chat, providing information on products and services, and resolving issues in a timely and professional manner.

Responsibilities include:

  • Handling customer inquiries and concerns with professionalism and patience
  • Troubleshooting and resolving technical problems and complaints in a timely and effective manner
  • Managing customer orders, returns, exchanges, and account updates while ensuring accurate records
  • Offering guidance on using products or services and educating customers on features, pricing, and promotions
  • Documenting customer interactions and tracking issues to ensure satisfaction and resolution

Requirements:

  • Minimum 2 years of customer service experience
  • Bilingual Spanish is highly preferred
  • Computer savvy and comfortable speaking on the phone

Salary: $50,000 - $65,000 per year

Benefits: Competitive salary, comprehensive training program, and opportunities for advancement in a dynamic and growing company.

We invite interested candidates to apply for this exciting opportunity with HumanHire, a national executive search and staffing firm dedicated to connecting talented professionals with top organizations in various industries.



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