Customer Service Leader

15 hours ago


Millington, Tennessee, United States Food Lion Full time
Job Title: Customer Service Leader

At Food Lion, we are committed to providing an easy, fresh, and affordable shopping experience to our customers. As a Customer Service Leader, you will play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers while engaging them to create a positive shopping experience.
  • Ensure store office functions are completed accurately and on time using accounting packets, and communicate all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Perform sales associate and customer lead tasks as needed to ensure service standards are maintained.
  • Adhere to all company guidelines, policies, and standard practices.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.



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