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Customer Service Leader
2 months ago
We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities- Provide fast, easy, flexible, and friendly service to customers
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual
- Maximize sales through excellent customer service
- Ensure store office functions are completed accurately and on time
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Perform sales associate and customer lead tasks as needed
- Report any register malfunctions to the Customer Service Manager or place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
The Customer Service Leader will work in a fast-paced retail environment, standing for long periods and performing repetitive tasks. The ability to work in extreme hot/cold temperatures for up to 20 minutes at a time is required.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.