Dispute Resolution Specialist

2 weeks ago


Indianapolis, Indiana, United States Dawar Consulting, Inc. Full time

Job Title: Dispute Research Analyst

Job Summary:

The Dispute Research Analyst plays a critical role in resolving complex customer invoice disputes. This position involves managing, organizing, and analyzing data or other information to provide solutions to customers.

Key Responsibilities:

  • Research and analyze pricing and contract data to identify discrepancies.
  • Collaborate with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
  • Develop and understand contract components, including sales and service data.
  • Investigate and provide recommendations to resolve invoicing issues.
  • Maintain reporting and insights to ensure accurate root cause analysis.
  • Manage incoming customer disputes to ensure timely resolution.

Requirements:

  • Bachelor's degree in finance, accounting, or related field.
  • Three years of analytical experience.
  • Substantial Contract to Cash experience in SAP.

Preferred Skills:

  • Basic understanding of contracts.
  • Comprehensive computer skills, including advanced MS Excel and Google Suite.

Company Benefits:

  • Medical, dental, and vision insurance.
  • Paid sick leave.
  • 401K plan.


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