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Claims Resolution Specialist

2 months ago

Indianapolis, Indiana, United States Federated Mutual Insurance Co Full time
About Federated Mutual Insurance Co

Federated Mutual Insurance Co is a leading provider of insurance solutions, dedicated to delivering exceptional service and support to our clients. We are seeking a skilled Claims Representative to join our team, working out of our Indianapolis, IN office.

Job Summary

We are looking for a customer-focused individual to assist our clients through the claims process, providing knowledge, comfort, and support during times of need. As a Claims Representative, you will work closely with policyholders, physicians, attorneys, contractors, and other stakeholders to ensure claims are resolved in a prompt, fair, and courteous manner.

Key Responsibilities
  • Work with policyholders to explain policy coverage and resolve claims
  • Investigate claims, document facts, and determine the value of damaged items or pay medical and wage loss benefits
  • Negotiate settlements with policyholders and third parties
  • Resolve claims, including paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars
Requirements
  • A four-year degree or equivalent business-related experience
  • Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields
  • Ability to make confident decisions based on available information
  • Strong analytical, computer, and time management skills
  • Excellent written and verbal communication skills
  • Leadership experience is a plus
What We Offer

We offer a comprehensive benefits package, including competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. We also provide paid volunteer time and opportunities for gift matching.

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated Mutual Insurance Co will not sponsor candidates for employment visa status, such as an H1-B visa. We do not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.