Service Experience Designer

1 week ago


New York, New York, United States AIT Global Full time
Job Title: Service Experience DesignerAbout AIT Global:

We are a forward-thinking organization dedicated to delivering innovative solutions that enhance user experiences and drive strategic decisions through research and design.

Job Responsibilities:
  • Process Improvement: Propose and lead improvements in our UX processes while providing hands-on design support for projects.
  • Stakeholder Engagement: Present ideas to stakeholders and advocate for user experience using quantitative and qualitative methods.
  • Research and Insights: Develop research strategies, execute research, and communicate insights to inspire teams and drive decisions.
  • Delivery and Progress: Ensure visibility into delivery targets, progress, and proactively resolve issues.
  • Team Collaboration: Use team feedback to identify improvement areas and foster collaboration and self-organization.
  • Team Coaching: Coach teams for continuous learning and growth.
Required Skills:
  • 7+ years of experience as a problem solver in enterprise software.
  • Extensive knowledge of user experience research tools and techniques.
  • Hands-on experience with modern design tools like Figma and Lucid.
  • Experience in leading and mentoring high-performing and collaborative teams.
  • Strong understanding of usability and user-centered design principles.
  • Familiarity with Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies.
  • Ability to conceive and articulate service experiences across physical and digital interactions.
  • Experience in designing omni-channel experiences at scale.
  • Excellent communication skills to justify design decisions.
Preferred Skills:
  • Ability to manage work in a highly technical and changing environment.
  • Strong communication skills with clients and senior executives.
  • Experience in designing enterprise applications.
  • Knowledge or experience in accessibility (A11y).

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