Customer Service Representative

4 weeks ago


Plano, Texas, United States Hide And Seek Recovery Inc Full time
Live Chat Representative Job Description

At Hide And Seek Recovery Inc, we are seeking a skilled Live Chat Representative to join our customer service team. This role requires a professional who excels in digital communication and is capable of managing multiple chat conversations simultaneously with precision and courtesy.

Key Responsibilities:

• Professionally handle incoming requests from consumers to resolve issues promptly via live chats.
• Assist consumers in booking appointments for vehicle pickups or personal property collections.
• Manage and upload necessary documents for appointments, filling out required areas as dictated by client protocols.
• Inform consumers of any fees due at the time of pick-up, ensuring all information provided is accurate and comprehensive.
• Offer quick, accurate assistance to consumer queries about booking issues, service questions, and general concerns.

Requirements:

• Minimum of 5 years in customer service roles.
• Excellent written communication skills with a robust command of grammar and spelling.
• Ability to type in excess of 50 words per minute; keyboarding and internet experience are essential.
• Proficient in handling multiple tasks and chat conversations at once.
• Experience with LiveChat software is a strong advantage.
• Bilingual required Español.

Why Work with Us:

We pride ourselves on a workplace culture that supports our team members' growth and development. We offer a challenging yet rewarding environment where your efforts are recognized and your contributions make a significant impact. If you are looking to build a career with a company that is committed to excellence, we would love to hear from you.

Application Process:

Interested candidates are encouraged to submit a resume and a brief cover letter outlining their qualifications and why they believe they are a good fit for the role. We look forward to your application and potentially welcoming you to our team where your efforts will be an integral part of our success.

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