Customer Service Representative

8 hours ago


Montebello, California, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Macy's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide outstanding customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Assist customers with purchases, returns, and exchanges, and ensure that all transactions are processed accurately and efficiently.
  • Maintain a thorough knowledge of store products and services, and make recommendations to customers based on their needs and preferences.
  • Work collaboratively with other sales associates and management to achieve sales goals and maintain a high level of customer satisfaction.
  • Participate in visual merchandising and store displays to create an engaging and inviting shopping environment.
  • Perform other duties as assigned by management to support the overall success of the store.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of retail or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Physical ability to stand for long periods, lift up to 25 pounds, and move quickly and efficiently around the store.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • A generous paid time off policy.
  • Opportunities for professional development and training.


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