Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Service: Establish and maintain strong relationships with customers through effective communication and issue resolution.
- Order Management: Process and manage customer orders, including entry, maintenance, and resolution of any conflicts.
- Inventory Management: Review and manage inventory levels, identifying and communicating any discrepancies or issues.
- Reporting and Analytics: Prepare and provide regular reports to Plant Management and customers on inventory and open order status.
- Claims and Credits: Process and manage customer claims, including deductions for shortages, quality issues, and other miscellaneous items.
- Customer Communication: Communicate with customers, sales representatives, planners, and plant management as needed to ensure seamless communication and issue resolution.
- Education: Associate or bachelor's degree preferred, but not required.
- Experience: 1-3 years of customer service experience required, with manufacturing experience strongly preferred.
- Skills: Microsoft Office Suite, basic to above-average computer skills, including Excel; CRM experience preferred.
- Personal Qualities: Strong customer service advocacy and problem-solving skills, ability to work with all areas of the business, and professional verbal and written communication.
Mauser Packaging Solutions is a company dedicated to innovation and making the world a better place. We provide opportunities for growth and development, and our mission is to help our customers achieve better sustainability with their packaging. We strive to innovate and serve customers better, and help them be better stewards of the environment.
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