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Customer Service Representative

2 months ago

Montebello, California, United States Mauser Packaging Solutions Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Establish and maintain strong relationships with customers through effective communication and issue resolution.
  • Manage customer orders and accounts, ensuring timely and accurate processing and follow-up.
  • Review and resolve any conflicts or discrepancies in delivery schedules and communicate changes to customers.
  • Coordinate with internal teams to ensure seamless communication and resolution of customer issues.
  • Prepare and send order confirmations, changes, and cancellations to customers and internal stakeholders.
  • Identify and resolve customer complaints in a timely and satisfactory manner, escalating issues to supervisors as needed.
  • Collaborate with sales, operations, and planning teams to ensure customer needs are met and issues are resolved.
  • Process and manage customer credits, return authorizations, and pallet returns.
  • Monitor and report on inventory usage and identify areas for improvement.
  • Prepare and distribute reports to customers and internal stakeholders, including inventory and open order reports.
  • Perform other duties as assigned to support the team and achieve business objectives.

Requirements:

  • Associate or bachelor's degree preferred, but not required.
  • Manufacturing experience strongly preferred.
  • 1-3 years of customer service experience required.
  • Proficiency in Microsoft Office Suite, including Excel.
  • CRM experience preferred.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team environment.