Service Operations Assistant

2 weeks ago


Charlotte, North Carolina, United States Volkswagen of South Charlotte Full time

Assistant Service Manager

At Volkswagen of South Charlotte, we recognize that our ongoing success and future growth are rooted in the strong relationships we cultivate with our employees, customers, and industry partners.

We believe that individual and organizational pride are essential for our future. Our dedicated team is the cornerstone of our achievements.
This philosophy drives our commitment to offer growth opportunities and new challenges for our employees, enabling them to reach both professional and personal fulfillment.
By engaging with our local communities, we support initiatives that enhance the quality of life for all involved.

Join a dealership recognized for excellence.

Benefits:

  • Group rate health insurance
  • Dental coverage
  • Life insurance options
  • 401k plan available after 90 days
  • Private office for each consultant
  • Career advancement opportunities, with a focus on internal promotions
  • Paid training and mentorship programs

Key Responsibilities:

  • Support the Service Manager as required
  • Engage with customers to assess their vehicle repair and service needs
  • Enhance customer satisfaction through effective relationship building.
  • Uphold the company's standards for ethical practices, professional appearance, and excellent customer service.
  • Track the progress of each vehicle throughout the day, providing regular updates to customers
  • Boost profitability by optimizing sales and implementing retail promotions.
  • Oversee technicians working on customer vehicles, ensuring efficient time management and job completion.
  • Participate in quality control measures.
  • Contribute to the development and documentation of Standard Operating Procedures as necessary.

Qualifications:

  • Exceptional customer and employee service skills are essential
  • High School Diploma or equivalent required.
  • Formal training in service advisory skills, customer satisfaction, and quality control preferred.
  • Experience as an automotive service advisor is necessary.
  • Ability to maintain focus and complete tasks despite interruptions.
  • Capability to manage multiple tasks simultaneously.
  • Willingness to undergo a background check and drug screening.


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