Customer Service Representative

3 days ago

Diamond Bar, California, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Qualifications/Requirements
    • Customer service background preferred.
    • Must be 18 years of age or older.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent preferred.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will encounter toxic chemicals during shift.
    • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
    Why Join Planet Fitness?

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym.

Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization.

Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits
  • Free Black Card gym membership at all in-network locations.
  • Benefits including: medical, 401k, and supplemental insurance.
  • Discounts on merchandise sold at the club.
  • Discounts on movie tickets, theme parks, hotels, attractions, and more.
  • A fun, energetic work environment with a fast-growing organization.

  • Customer Service Representative

    4 weeks ago

    Diamond Bar, California, United States Peggy Langin - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our...

  • Customer Service Representative

    4 weeks ago

    Diamond Bar, California, United States Planet Fitness Full time

    {"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels accepted and respected. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests. Your primary responsibility...

  • Customer Service Representative

    4 weeks ago

    Diamond Bar, California, United States Peggy Langin - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with customers, providing exceptional service, and promoting our insurance products and services.Key ResponsibilitiesDevelop and maintain...

  • Customer Service Representative

    2 weeks ago

    Diamond Bar, California, United States Peggy Langin - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with our customers, identifying their needs, and providing them with tailored solutions.ResponsibilitiesDevelop and maintain strong...

  • Customer Service Representative

    3 weeks ago

    Diamond Bar, California, United States Premier Swim Academy Diamond Bar Full time

    Job Opportunity at Premier Swim Academy Diamond BarAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative/Swim Instructor at Premier Swim Academy in Diamond Bar.Key Responsibilities:Customer Engagement: Provide exceptional customer service to visitors, answer inquiries, and assist...

  • Customer Service Representative

    2 weeks ago

    Diamond Bar, California, United States Vicky Chen - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Relations Representative to join our team at Vicky Chen - State Farm Agent. As a key member of our team, you will play a critical role in building and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to maximize value.Key...

  • Customer Service Representative II

    3 weeks ago

    Diamond Bar, California, United States Niagara Bottling Full time

    Job Title: Customer Service Representative IIAt Niagara Bottling, we're seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Diamond Bar, California, United States Premier Swim Academy Diamond Bar Full time

    Unlock Your Potential at Premier Swim Academy Diamond BarAbout the Role:We're seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative/Swim Instructor. As a key member of our aquatic facility, you'll be responsible for delivering exceptional customer experiences, teaching swim lessons, and ensuring the...

  • Customer Service Representative II Position

    2 weeks ago

    Diamond Bar, California, United States Niagara Bottling Full time

    Customer Service Representative II Job DescriptionNiagara Bottling is seeking a highly motivated and customer-focused Customer Service Representative II to join our team. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our internal and external customers, resolving issues in a timely and...

  • Customer Service Representative II

    3 weeks ago

    Diamond Bar, California, United States Niagara Bottling Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at Niagara Bottling. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide first-level support to customer accounts,...

  • Customer Service Representative/Swim Instructor

    4 weeks ago

    Diamond Bar, California, United States Premier Swim Academy Diamond Bar Full time

    Premier Swim Academy Diamond Bar: A Great Place to WorkAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative/Swim Instructor. As a key member of our aquatic team, you will be responsible for providing exceptional customer service, teaching swim lessons, and supporting the overall...

  • Customer Service Ambassador

    1 month ago

    Diamond Bar, California, United States Circle K Stores, Inc. Full time

    About Circle K Stores, Inc.We are a leading retail company seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide customer service and support to customers in a fast-paced...

  • Customer Service Ambassador

    4 weeks ago

    Diamond Bar, California, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide excellent customer service,...

  • Customer Service Ambassador

    4 weeks ago

    Diamond Bar, California, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Responsibilities:* Greet customers and...

  • Insurance Claims Service Representative

    3 weeks ago

    Diamond Bar, California, United States AAA - The Automobile Club Full time

    Job SummaryWe are seeking a skilled Claims Service Representative to join our team at AAA - The Automobile Club. As a Claims Service Representative, you will be responsible for communicating with insureds and claimants, explaining benefits and coverages, and ensuring compliance with regulatory requirements.Key ResponsibilitiesCommunicate with insureds and...

  • Insurance Claims Service Representative

    3 weeks ago

    Diamond Bar, California, United States AAA - The Automobile Club Full time

    Job SummaryWe are seeking a skilled Claims Service Representative to join our team at AAA - The Automobile Club. As a Claims Service Representative, you will be responsible for communicating with insureds and claimants, explaining benefits, coverages, and claims processes in compliance with regulatory and statutory requirements.Key...

  • Customer Service Representative

    2 weeks ago

    Diamond Bar, California, United States Peggy Langin - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused approach to educate customers about insurance...

  • Marketing Representative

    2 weeks ago

    Diamond Bar, California, United States Peggy Langin - State Farm Agent Full time

    Marketing Representative Job DescriptionAs a Marketing Representative for Peggy Langin - State Farm Agent, you will play a crucial role in promoting the growth of our agency. Your creativity and strategy will shape our brand's public image and cultivate existing client relationships. You will develop cross-functional campaigns to expand the value generated...

  • Sales Representative

    2 weeks ago

    Diamond Bar, California, United States Vector Marketing Full time

    We are seeking a motivated and customer-focused Sales Representative to join our team at Vector Marketing. As a Sales Representative, you will have the opportunity to work with a variety of products and develop your sales skills in a dynamic and supportive environment.About the Role:Work with customers to understand their needs and provide solutions that...

  • Sales Representative

    2 weeks ago

    Diamond Bar, California, United States Vector Marketing Full time

    We are seeking a motivated and customer-focused Sales Representative to join our team at Vector Marketing. As a Sales Representative, you will have the opportunity to work with a variety of products and develop your sales skills in a dynamic and supportive environment. Our Sales Representatives work on a part-time basis, with flexible scheduling to...