Customer Service Representative II Position

1 week ago


Diamond Bar, California, United States Niagara Bottling Full time
Customer Service Representative II Job Description

Niagara Bottling is seeking a highly motivated and customer-focused Customer Service Representative II to join our team. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our internal and external customers, resolving issues in a timely and professional manner, and working closely with cross-functional teams to drive business results.

Key Responsibilities:
  • Provide first-level support to customers via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
  • Work closely with internal teams, including sales, operations, and logistics, to resolve customer issues and improve business processes.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Collaborate with the customer service team to identify and implement process improvements, ensuring efficient and effective service delivery.
  • Meet or exceed customer satisfaction targets, ensuring high levels of customer loyalty and retention.
Requirements:
  • 2+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High school diploma or equivalent required; bachelor's degree preferred.


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