Customer Service Representative II Position
1 week ago
Niagara Bottling is seeking a highly motivated and customer-focused Customer Service Representative II to join our team. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our internal and external customers, resolving issues in a timely and professional manner, and working closely with cross-functional teams to drive business results.
Key Responsibilities:- Provide first-level support to customers via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
- Work closely with internal teams, including sales, operations, and logistics, to resolve customer issues and improve business processes.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
- Collaborate with the customer service team to identify and implement process improvements, ensuring efficient and effective service delivery.
- Meet or exceed customer satisfaction targets, ensuring high levels of customer loyalty and retention.
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- High school diploma or equivalent required; bachelor's degree preferred.
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Customer Service Representative II
2 weeks ago
Diamond Bar, California, United States Niagara Bottling Full timeJob Title: Customer Service Representative IIAt Niagara Bottling, we're seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...
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Customer Service Representative II
2 weeks ago
Diamond Bar, California, United States Niagara Bottling Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at Niagara Bottling. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide first-level support to customer accounts,...
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