Sales and Marketing Coordinator

7 days ago


Uniondale, New York, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Sales Coordinator is a key member of the Sales and Marketing team, responsible for providing administrative support to ensure seamless execution of services. This role requires a high level of organization, attention to detail, and effective communication skills.

Key Responsibilities
  • Answer telephone inquiries and respond to caller requests in a professional manner.
  • Maintain accurate records of group and catering bookings, including traces, room pickup, catering revenue, and billing information.
  • Prepare contracts, BEOs, and group resumes for approval and distribution to applicable departments.
  • Coordinate group needs with various departments to ensure a seamless execution of services.
  • Generate reports, prepare proposals, and collect payment details.
  • Assemble information packages for guests, including brochures, promotional materials, and sales demo kits.
  • Send group room contracts to clients in a timely manner and follow up to ensure timely return.
  • Ensure all documents produced by the Sales Department are accurate and completed on time.
  • Respond to customer complaints and provide after-sales support.
  • Manage guest requests, inquiries, and complaints promptly and completely.
Requirements
  • High School Diploma or equivalent required; some college preferred.
  • Minimum of two years hotel experience in Reservations or Front Desk required.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) preferred.
  • Working knowledge of hotel facilities, capacities, and room dimensions.
  • Ability to effectively communicate in English, both written and oral.
  • Ability to take initiative, work under pressure, and meet deadlines.
  • Ability to prioritize, organize, and follow up.
  • Ability to establish and maintain effective working relationships with team members and customers.
Working Conditions

This role requires the ability to work varied shifts, including weekdays, evenings, weekends, and holidays as needed. The employee must be able to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. Some lifting may be required.



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