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Technical Support Specialist

2 months ago

Atlanta, Georgia, United States SENTA Partners Full time

Welcome to SENTA Partners

We are pleased to announce an opportunity for a skilled IT Help Desk Technician to become a vital part of our organization. In this role, you will be essential in delivering outstanding technical assistance to our staff and clients, ensuring the seamless operation of our IT infrastructure.

Key Responsibilities:

  • Addressing IT support inquiries from staff and clients with professionalism.
  • Identifying and resolving hardware, software, network, and system challenges.
  • Installing and setting up applications for team members.
  • Configuring new workstations and laptops for users.
  • Keeping precise records of support inquiries.
  • Working collaboratively with IT colleagues to tackle complex technical problems.
  • Offering training and support to end-users.
  • Participating in the enhancement of IT services.
  • Creating and updating IT documentation.

Required Qualifications:

  • Preferred certification in the IT domain.
  • 1-3 years of experience in a technical support role.
  • Strong understanding of computer hardware and software.
  • Basic knowledge of networking equipment.
  • Expertise in diagnosing hardware and software issues.
  • Exceptional communication abilities.
  • Focus on customer service.
  • Capability to prioritize and manage various support requests.
  • Proactive mindset and eagerness to learn.

If you are enthusiastic about troubleshooting and enjoy assisting others with technical challenges, we invite you to consider the position of IT Help Desk Technician at SENTA Partners. Contribute to the effective operation of our IT systems while ensuring user satisfaction.