Regional Service Manager

4 weeks ago


Corona, California, United States Engel North America Full time
Job Summary

ENGEL North America is seeking a highly skilled Regional Service Manager to lead our service operations in North America. As a key member of our team, you will be responsible for managing and directing the daily operation of our service department, including in-house service advisers, service assistants, and outside field service technicians.

Key Responsibilities:

  • Lead and manage a team of 15 employees to provide top-tier support for customers in need of technical support related to our products.
  • Collaborate with other regions and regional service managers to ensure complete service for customers across North America.
  • Coordinate customer requests for startups, emergency breakdowns, retrofits, and technical service and support.
  • Assist ENGEL employees with questions or issues related to spare parts, engineering, technical sales, service, retrofits, and accounting.

Requirements:

  • Bachelor's or Associate's Degree in engineering or equivalent work and industry experience.
  • Minimum of 10 years' experience in the injection molding industry, including the injection molding life cycle of mold setup, maintenance, processing, and quality.
  • Strong computer skills in Microsoft Suite.
  • SAP experience preferred but not required.

Why ENGEL?

ENGEL is a global leader in the manufacture of plastics processing machines. We offer a full range of technology modules for plastics processing as a single source supplier. Our company history is a success story that we keep on writing every day with our employees.

As a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry.

ENGEL attaches great importance to flexibility, innovation, and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

We offer a competitive total compensation package to eligible employees, including health, dental, LTD, and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay, and holiday pay.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other category protected by state or local laws.



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