Central Services Coordinator
4 weeks ago
The Central Services Specialist is a vital member of our team at The Management Trust, responsible for providing exceptional customer service and administrative support. This role plays a key part in our daily operations, ensuring the smooth running of our accounts receivable, collections, and escrow efforts.
Key Responsibilities:
- Process and deposit attorney/agency checks and delinquent account payments, ensuring accurate payment application.
- Provide updated account ledgers to attorneys/collection agencies.
- Process escrow refund check requests and assist with document uploads and tracking.
- Manage mail and deliveries, including sorting, distribution, and processing outgoing mail.
- Maintain office supplies and perform various administrative tasks.
- Handle incoming calls, respond to voicemails, and provide first-person resolution to customer inquiries.
- Log correspondence and respond to action items and web inquiries.
- Deliver an exceptional customer experience and provide various administrative support.
Requirements:
- High School Diploma (or equivalent); Associate's Degree preferred.
- Customer Service skills, generally with 1 year of experience.
- Patient and empathetic attitude.
- Solid knowledge of Microsoft Outlook, Excel, and Word.
- Conflict resolution skills.
- Ability to meet deadlines and address time-sensitive issues.
- Excellent written and verbal communication.
- Ability to provide high-level customer service with astute attention to detail and organization.
- Must be a team player.
- Will to learn Company process and procedures, and learn/use proprietary software.
- Adaptable and dependable with a solid attendance record.
- Professional and respectful demeanor with all internal and external customers at all times.
Working Conditions:
- Use standard office equipment, including computer, phone, copier/scanner, etc.
- Be stationary or in motion for periods of time.
- Relocate up to (25) pounds.
Work Schedule:
- Monday-Friday from approx. 8:00 am-5:00 pm.
- This position may require occasional long hours to meet business needs.
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