Regional Technical Services Manager

4 weeks ago

Corona, California, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Description

Daikin Comfort Technologies North America Inc. is seeking a seasoned professional to fill the role of Regional Technical Services Manager in the Western Division. This position involves overseeing a team of Regional Technical Managers who provide technical assistance and training on Daikin HVAC systems and related products to internal and external customers. The ideal candidate will engage daily with their direct reports, manufacturing, technical services, warranty, engineering, manufacturers' representatives, distributors, and contractors to ensure customer satisfaction and achieve departmental goals.

Key Responsibilities:

  • Manage a team of Regional Technical Managers in alignment with Daikin's People-Centered Management principles.
  • Establish, monitor, and maintain standardized processes and procedures for Regional Technical Managers to ensure efficiency and standardization across the division.
  • Regularly report the status of their teams to the Division Technical Manager to ensure transparency and facilitate effective decision-making.
  • Recruit, interview, hire, and discipline direct reports.
  • Foster the professional growth of employees.
  • Oversee employees' time off to ensure business operations are not disrupted.
  • Supervise and approve employee expense reports.
  • Provide escalated technical support to customers on unitary, ductless, light commercial, and VRV products.
  • Facilitate support, training, and commissioning of Daikin products.
  • Ensure Regional Technical Managers maintain training calendars, track training attendance, and report all training activities to the corporate training department.
  • Collaborate with the sales team to enhance the customer base through support and training.
  • Coordinate with corporate technical services and training teams to ensure business requirements and goals are met.
  • Collect customer feedback through visits and proactively identify potential quality issues to address customer complaints.
  • Report and track field complaints to the quality team.
  • Validate warranty claims and conduct targeted investigations of dubious claims.
  • Support Field Communication, RMA, and Service Bulletin.

Qualifications:

  • Possession of a U.S. or Canadian Passport.
  • Ability to obtain work Visa for managing international employees.
  • Experience with people management.
  • Outstanding customer service skills.
  • Required experience with unitary products.
  • Required experience with Ductless products.
  • Required experience with inverter technology.
  • Preferred experience with VRV/VRF products.
  • A minimum of 5 years of experience in a customer service-related role is preferred.
  • A minimum of 10 years of technical service experience in the HVAC industry.
  • Previous experience in regional technical support is preferred.
  • Ability to travel regularly.
  • Excellent skills in verbal communication, telephone etiquette, technical writing, and computer literacy.
  • Proficient in planning, organizing, and prioritizing tasks.
  • Strong interpersonal and management skills. Must be a self-starter, resourceful, creative, organized, and results-oriented.
  • Solutions-oriented with strong problem-solving skills.
  • Proficiency in MS Office – including Outlook, Word, Excel, PowerPoint, and Customer Relationship Management software.

Salary: $104,730.00 to $131,160.00

Travel Required: Yes

Travel Details: 50%

Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

Daikin Comfort Technologies North America Inc. is an equal opportunity employer and complies with all federal and state regulations and statutes pertaining to individuals with disabilities.

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