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Strategic Customer Success Manager
1 month ago
We are seeking a highly skilled Strategic Customer Success Manager to join our team at Ashby. As a key member of our Customer Success function, you will be responsible for coaching talent teams to fully adopt our platform with our largest customers, focusing on comprehensive product adoption and increased customer health.
You will shape how we serve customers ranging from high growth scale-ups to public companies, becoming a product and domain expert to enable our customers to make the best use of Ashby to drive hiring excellence.
Key Responsibilities- Manage varying sizes of customers and books of business in the enterprise segment.
- Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- Create 'Ah ha' moments by tailoring trainings and product walkthroughs to address a customer's specific challenges.
- Develop and execute strategic plans to drive customer adoption and retention.
- At least five years of customer success experience in B2B SaaS, supporting the implementation and adoption of complex technologies.
- Experience working with enterprise customers and managing large books of business.
- Strong communication and interpersonal skills, with the ability to present to executive stakeholders and individual contributors alike.
- Able to navigate nuance and get to better understanding through deep discovery.
- A competitive salary range of $140K - $160K.
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget.
- Top-notch health insurance for you and your dependents.
- 401k match in the US.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
