Customer Service Representative

2 weeks ago

Miami, Florida, United States Asurion Full time
Job Title: Floating Retail Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our stores.

Key Responsibilities:

  • Travel to various locations within the district, maintaining a flexible schedule to meet business needs.
  • Be the face of Asurion, delivering personalized customer experiences and providing technical support for electronic devices.
  • Drive quality sales in job fusion roles, such as Delivery & Expert Set up and Messaging.
  • Monitor virtual messaging platforms, upselling Asurion home+ products as needed.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory and partner with cross-functional teams to deliver programs and processes.
  • Share best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Drive own vehicle safely and responsibly to and from locations.
  • Through interactions with customers, demonstrate integrity in serving, solving, and selling, with a focus on listening to customer needs and providing accurate information.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, with varying hours and days off.
  • Must be willing to travel up to 50 miles from store to store, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.

We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

About Us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

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