Customer Service Representative

2 weeks ago


Miami, Florida, United States Assurant Full time

About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Assurant. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers who have purchased extended warranty contracts for wireless cell phone handsets.

Key Responsibilities

  • Provide superior service to customers through phone, email, and chat support
  • Listen to customer concerns and show empathy while resolving their issues
  • Take the initiative to understand customer challenges and proactively help them avoid future challenges
  • Participate in a robust paid training environment to learn the business, systems, policies, and customer engagement strategies

What We Offer

  • A competitive salary range of $14.36 - $22.25
  • A comprehensive benefits package, including medical benefits, paid time off, and shift differential
  • The opportunity to work from home after 90 days
  • A tuition reimbursement program up to $5,000 annually
  • A monthly incentive plan to earn additional $200-$300/month

About Assurant

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. We have a unique culture that values innovation, customer service, and teamwork. Our team is passionate about helping people thrive in a connected world.

What We're Looking For

  • Strong attention to detail and excellent communication skills
  • A love for helping others and a willingness to go above and beyond
  • Ability to work well in a fast-paced environment and adapt to change
  • Minimum high school diploma or GED

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.



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