Customer Service Representative

6 hours ago


Miami, Florida, United States Mac Papers and Packaging Full time

A Customer Support Specialist at Mac Papers + Packaging will serve as a key point of contact for customers, providing timely and accurate information about our products and services. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Provide product information and specifications to customers, including details about features, benefits, and applications.
  • Build relationships with customers to understand their needs and preferences, and to identify opportunities for growth and improvement.
  • Collaborate with internal teams to resolve customer complaints and issues in a timely and effective manner.
  • Document customer interactions and feedback to improve processes and procedures.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers.

Requirements:

  • Proven customer service experience, preferably in a technical or product-related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

Working Conditions:

The Customer Support Specialist will work in a typical office environment, with regular interaction with customers and colleagues. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and deadlines.



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