Incident Response Coordinator

2 weeks ago


Chandler, Arizona, United States TEKsystems Full time
About the Role

We are looking for a committed Incident Management Analyst to take on a pivotal role within our organization.

The Incident Management Analyst is essential in overseeing the Incident/Problem lifecycle and ensuring operational efficiency for our clients.

Key Responsibilities
  • Coordinate incident outages, notifications, and escalations effectively.
  • Manage and monitor enterprise-level incidents from initiation to resolution.
  • Serve as the primary point of contact for all incidents across the organization.
  • Document, track, and resolve incidents within the operational environment.
  • Provide support on a 24/7 basis with adaptable shift scheduling.
Core Duties
  • Operate in a dynamic 24/7 environment.
  • Initiate incidents, manage bridge calls, and oversee communications.
  • Track and communicate changes efficiently.
  • Collaborate with Problem Management and Change Management teams.
  • Gather insights from various teams regarding outages and service interruptions.
  • Assess outage impacts and sensitivities.
  • Coordinate IT incident prevention strategies and responses.
  • Propose enhancements to programs and process modifications.
  • Distribute reports to technical leads and management teams.
  • Engage in meetings to present metrics and outcomes.
  • Support training and knowledge-sharing initiatives.
  • Facilitate group discussions, interviews, and training sessions.
  • Leverage expertise in IT infrastructure interdependencies to drive incident resolutions.
  • Utilize sound judgment to resolve incidents effectively.
  • Facilitate troubleshooting processes among team members.


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