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Senior Facility Operations Manager

2 months ago

Chandler, Arizona, United States CyrusOne Full time
Job Summary

CyrusOne is seeking a highly experienced Senior Facility Manager to oversee the daily operation of our data centers and associated critical infrastructure. The successful candidate will be responsible for managing internal and external resources, providing exceptional customer service, and ensuring that facilities are operated within CyrusOne procedures and standards.

Key Responsibilities
  • Environmental Management
    • Manage day-to-day operations of the facilities through daily coordination with on-site engineering teams.
    • Manage the preventative and corrective maintenance program for the region.
    • Provide direction to the site teams on the resolution of any incidents or issues.
  • Vendor Management
    • Coordinate with JLL management concerning staff recognition, reviews, career development, corrective actions, and scheduling.
    • Coordinate with JLL management concerning staff training or re-training needs.
  • Asset Management
    • Management of our asset tracking processes and systems.
    • Reporting on Assets for customers and internal.
  • Incident Management
    • Lead the local incident management process from incident inception, through resolution, and final RCA documentation.
  • Capacity Management
    • Maintain current status and future status reporting on all capacity thresholds within the facility.
  • Customer Support
    • Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
    • Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service.
    • Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
    • Support the Sales Organization in the placement of potential new customer orders.
    • Act as single point of contact for local customer teams in the resolution of day-to-day issues.
    • Lead and direct facility tours for new customer deals.
    • Review customer contracts.
    • Represent CyrusOne on customer audits and provide required documentation.
  • Reporting and Compliance
    • Manage all internal and external monthly reporting required from the region.
    • Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security, and Energy Management) to meet month-end reporting needs.
    • Ensure that customer reports are accurate and delivered on-time.
  • Budgeting and Forecasting
    • Manage OPEX for the region based upon developed budgets.
    • Create CAPEX plans equipment maintenance and replacement.
Qualifications
  • Excellent verbal and written communication skills.
  • Ability to work well with all levels of people within the organization.
  • Ability to direct and manage work groups.
  • Excellent organizational skills.
  • Ability to work well under pressure and manage multiple concurrent priorities.
  • Excellent time management skills.
  • Strong customer service skills.
  • Ability to develop and document procedures and train personnel on the procedures.
  • Consistently displays a positive attitude with customer-first mentality.
  • Proficient with Microsoft Office.
  • Ability to work under pressure and manage multiple concurrent priorities.
  • Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane.
Work Environment and Physical Demands

General office environment. Some stress may occur at times. Must be able to lift 50 pounds.