Automotive Service Consultant
2 months ago
Join the esteemed Service Department at New Smyrna Chrysler, Jeep, Dodge, and Ram, where excellence in customer service is our priority.
Key Responsibilities
- Manage service requests and ensure a smooth operation in the Drive Lane, providing customers with prompt and courteous assistance.
- Take charge of the customer experience by executing additional tasks that enhance the dealership's reputation.
- Offer comprehensive support for all owner inquiries, whether via phone or in person, ensuring customers receive the attention they deserve.
- Guarantee that the daily schedule of technicians is fully utilized to serve our clients effectively.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain the Customer Success Index at or above the established company benchmarks.
- Uphold company policies and adhere to operational standards.
- Promote compliance with relevant laws and regulations.
- Foster positive relationships with manufacturers and encourage a collaborative work environment.
Qualifications
- Possess an organized and approachable demeanor.
- Exhibit strong time management capabilities.
- Demonstrate excellent communication skills with customers.
- Maintain a professional and polished appearance.
- Show a consistent history of success in service and sales.
- Achieve strong customer satisfaction ratings.
- Be a team player and self-driven.
- Work effectively with minimal supervision.
- Hold a clean driving record and a valid driver's license.
- Experience with Reynolds systems is preferred.
We are committed to providing equal employment opportunities and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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