Automotive Service Advisor

4 weeks ago

Deerfield Beach, Florida, United States Deerfield Automotive LLC, Deerfield Luxury Automotive LLC Full time
Job Summary

Deerfield Automotive LLC and Deerfield Luxury Automotive LLC are seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you will play a vital role in ensuring a seamless automotive service experience for our customers.

Key Responsibilities

  • Provide exceptional customer service by greeting customers warmly and professionally, and ensuring their needs are met efficiently and satisfactorily.
  • Listen and understand customers' concerns and requirements regarding their vehicles to accurately determine the services or repairs needed.
  • Clearly communicate the diagnosis and necessary repairs to customers, including any additional services that may benefit them.
  • Provide accurate estimates for the cost of repairs, ensuring transparency and taking into account parts, labor, and additional charges.
  • Obtain necessary approvals from customers before commencing any repairs or additional services.
  • Coordinate and schedule service appointments, ensuring that appointment times are suitable for the customer and the availability of technicians.
  • Monitor the progress of repairs and communicate updates to customers throughout the service process.
  • Act as a trusted advisor by making recommendations based on vehicle manufacturer guidelines and the customers' needs to ensure optimal vehicle performance and safety.
  • Upsell additional services, such as preventative maintenance, tire rotations, or tune-ups, to increase revenue for the facility.
  • Follow up with customers after service completion to ensure their satisfaction and address any concerns or further needs.
  • Maintain accurate and detailed records of customer interactions, services performed, and charges incurred.
  • Collaborate with the service department and technicians to prioritize and expedite urgent repairs and ensure timely completion.
  • Stay up-to-date with industry trends, technological advancements, and vehicle systems to provide accurate and relevant information to customers.
  • Adhere to company policies and procedures, including safety regulations, to maintain a safe working environment.

Requirements

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of automotive systems and repairs.
  • Ability to accurately estimate repair costs and explain them to customers.
  • Demonstrated ability to upsell additional services.
  • Proficient in using computer software for recordkeeping and communication.
  • Strong organizational and time management skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Customer-oriented mindset with a focus on delivering exceptional service.
  • Familiarity with industry regulations and safety standards.
  • Ability to remain calm and composed in stressful situations.
  • A valid driver's license.

Note: This job description is designed to outline the essential functions and general requirements of this position. It may be modified to suit company needs and individual abilities.

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