Strategic Performance Improvement Manager

4 weeks ago

Chicago, Illinois, United States Huron Consulting Group Full time
The Opportunity

Huron Consulting Group helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We empower healthcare organizations to build innovation capabilities and accelerate key growth initiatives, enabling them to own the future instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Health systems, hospitals, and medical clinics face immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services, and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates, and communities to build cultures that foster innovation and achieve the best outcomes for patients.

As a Strategic Performance Improvement Manager at Huron Consulting Group, you will help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient, and employee engagement across the enterprise.

Position Summary
Managers play a vibrant, integral role at Huron Consulting Group. Their invaluable knowledge reflects in the projects they manage, and the teams they lead. As change leaders, our Managers build long-standing partnerships with clients, while collaborating with colleagues to solve our clients' most pressing business challenges. Huron Managers shape and deliver results that seamlessly align with client goals, visions, and missions. Remarkably versatile, our Managers also spend significant time mentoring junior staff on the engagement team, where they share expertise, as well as feedback and encouragement. This benefits Huron profoundly as it promotes a culture of respect, unity, collaboration, and personal achievement.

As a Manager, you will have the unique ability to specialize in certain areas that showcase and employ your areas of expertise while gaining exposure to a breadth of capabilities across our performance improvement practice. Huron is big enough to offer the opportunity and exposure you need for your career growth but small enough to give you individual attention needed for professional development. Every colleague contributes to who we are as an organization, and the more you evolve, the more we do.

Qualifications

REQUIRED SKILLS:
  • Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
  • Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
  • Impactful and professional written and verbal communication skills; ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
  • Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client's business objectives
  • Team leadership experience including building talent, training, supervising, coaching/mentoring, and providing feedback through performance management
  • Employees are required to follow utilization set by practice and expectations and it is the employees' responsibility to manage this.
  • Required to complete all assigned instructed courses and compliance trainings
CORE QUALIFICATIONS:
  • Bachelor's degree required
  • Willingness and ability to travel every week up to 80% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed (40+)
  • Strong leadership and management skills aligning to Huron's core values and competencies
  • Excellent communication skills - oral and written - and the interpersonal skills needed to quickly establish relationships of trust and collaboration
  • The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions
  • Proficient in Microsoft office (Word, PowerPoint, Excel)
  • Direct Supervisory Experience
  • Preferred experience in a matrixed organization
  • 6-8 years of consulting and/or healthcare operations experience
  • Ability to be flexible in any cross-capabilities industry segments
  • US Work Authorization required
PREFERRED EXPERIENCE:
  • Relevant hospital operations experience directing a department and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and change management, OR
  • Project leadership and workplan management experience within a consulting firm setting with a focus on pharmacy
  • Specific experience in cost and expense management within administrative and corporate functions [not required]
  • Expertise managing cost structures and improving operational workflows within post-acute settings (e.g., SNF, long-term care, home health, rehab) [not required]
  • Seeking specific clinical leadership experience in multiple and varied care settings with a focus on care delivery optimization and redesign, talent strategy to include workforce planning, and promoting innovative digital strategies to improve care.

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