Education Program Success Coordinator

3 weeks ago


Redwood City, California, United States Mathnasium of Redwood City Full time

About the Role:

We are seeking a highly motivated and organized individual to fill the position of Education Program Success Coordinator. The ideal candidate will have a strong background in customer service, education, or a related field. If you're looking for a rewarding career where you can make a difference in the lives of children, apply now

Key Responsibilities:

  • Coordinate daily schedules with instructors and parents.
  • Nurture relationships with clients to ensure their success and satisfaction.
  • Support the Center Director in administrative tasks, such as scheduling and project management.
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Collaborate with the head of sales to improve communication with clients.
  • Manage client activities and communication within the CRM system.
  • Create a positive learning environment that boosts team and student confidence.
  • Diagnose and address the educational needs of students.

Requirements:

  • 5+ years of customer success experience or account management.
  • Proven leadership skills.
  • Excellent communication skills.
  • A love for working with children.
  • Superb organizational skills and ability to manage time effectively.
  • Driven to succeed and detail-oriented.
  • Exemplary character and professionalism.
  • Working knowledge of Google is mandatory; familiarity with Monday.com or other CRM is a plus.


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