Representative for Client Relations

3 weeks ago


Royal Oak, Michigan, United States GVS-RPB Safety Full time

We are seeking a highly skilled and results-driven individual to join our team as a Customer Service and Support Specialist. This on-site office role involves working closely with internal employees and external customers, providing exceptional customer service through various channels.

Key Accountabilities:

  • Provide prompt and professional responses to customer inquiries via telephone, internet, and written correspondence
  • Investigate customer claims and prepare tickets for internal reconciliation
  • Update conformity documents in customer EDI/Vendor systems
  • Monitor and assist shipments in transit, providing necessary commercial documents to resolve customs clearance issues
  • Manage and report on credits, RMA requests, warranty, and services using CRM software

Requirements:

  • Bachelor's Degree (Preferred)
  • Minimum one year experience working in a customer service/sales environment (preferably manufacturing)
  • Excellent interpersonal, written, and verbal communication skills
  • Able to plan, multi-task, and manage time effectively

The estimated salary for this position is $62,000 per year, based on industry standards and location.



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