Client Service Representative

6 days ago


Royal Oak, Michigan, United States Block Advisors Full time
About Block Advisors

At H&R Block, we are committed to helping our clients achieve their financial goals. We strive to provide exceptional service and support to our clients, and we are seeking a talented Client Service Professional/Receptionist to join our team.

As a Client Service Professional/Receptionist at H&R Block, you will be the first point of contact for our clients. You will be responsible for providing excellent customer service, answering phone calls, and greeting clients in a personalized and friendly manner.

We estimate the salary for this role to be around $15-$18 per hour, depending on experience and qualifications.

Key Responsibilities
  • Answer phones and greet clients in a personalized and friendly manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain office cleanliness and organization with team members
Requirements

To be successful in this role, you will need:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office
Benefits

We offer a range of benefits to support your overall well-being, including:

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services


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