Contact Center Solutions Lead

1 day ago


Edison, New Jersey, United States TEPHRA Full time
About TEPHRA

Tephra is a leading provider of innovative Contact Center solutions for the BFSI vertical. Our team of experts works closely with clients to deliver exceptional customer experiences, reduce costs, and drive business growth.

Job Overview

We are seeking an experienced Contact Center Solution Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing Contact Center solutions that meet the needs of our BFSI clients.

Responsibilities

Primary Responsibilities:

  • Design and implement Contact Center solutions in the BFSI vertical, leveraging expertise in IT and Ops to drive customer experience, cost reduction, and business growth.
  • Analyze complex business problems and develop creative solutions using analytical tools.
  • Collaborate with cross-functional teams to deliver high-quality solutions.

Requirements:

  • Technical expertise in Contact Center technologies, combined with a strong business mindset.
  • Conduct discovery workshops/training sessions with customers on various Contact Center offerings from our client.
  • Deliver demos and POCs for customers, articulating how various systems integrate and communicate within the ecosystem.
  • Collaborate with partners to create winning solution sets for customers.
  • Create winning strategies based on customer needs.
  • Capture and replicate best practices across customers.
  • Act as a trusted advisor for customers.

What We Offer:

  • A competitive estimated salary range of $120,000 - $150,000 per year.
  • The opportunity to work with a leading provider of Contact Center solutions.
  • A collaborative and dynamic work environment.


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