Cloud Contact Center Architect
16 hours ago
We are seeking a skilled Cloud Contact Center Architect to join our team at Syntricate Technologies in Edison, NJ.
About the Role:
- Design and implement cloud contact center solutions using platforms like Five9, NICE CXone, and Genesys Cloud.
- Leverage expertise in cloud contact center design and implementation to drive business growth.
- Collaborate with stakeholders to develop strategic solutions that meet customer needs.
Key Responsibilities:
- Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
- At least one year of experience in Cloud Contact Center design and implementation.
- Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
- Ability to conduct solution reviews with customer's leadership team and Architecture Board.
- Ability to design the solution in compliance with customer's security standards.
- Ability to callout risks if any in the early stage of the project.
- Ability to mentor or guide implementation team.
- Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.
- Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls
- Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice
- Collaborate with integration partners for setting up SIP trunk over internet.
- PI consultancy for Customer to enable Live Chat links on the web portals and apps
- Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment
- Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.
- Develop and implement Use cases
- Strategy for Go-live support and stabilization.
- Help in reviewing performance and capacity requests as well as design solution resolution.
Requirements:
- Minimum 12-20 years of experience in Cloud Contact Center design and implementation.
- Strong technical knowledge of cloud contact center platforms.
- Excellent communication and collaboration skills.
Salary Range:
$120,000 - $180,000 per annum, depending on experience.
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