Cloud Contact Center Architect

16 hours ago


Edison, New Jersey, United States Syntricate Technologies Full time
Job Title: Cloud Contact Center Architect

We are seeking a skilled Cloud Contact Center Architect to join our team at Syntricate Technologies in Edison, NJ.

About the Role:

  • Design and implement cloud contact center solutions using platforms like Five9, NICE CXone, and Genesys Cloud.
  • Leverage expertise in cloud contact center design and implementation to drive business growth.
  • Collaborate with stakeholders to develop strategic solutions that meet customer needs.

Key Responsibilities:

  • Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
  • At least one year of experience in Cloud Contact Center design and implementation.
  • Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
  • Ability to conduct solution reviews with customer's leadership team and Architecture Board.
  • Ability to design the solution in compliance with customer's security standards.
  • Ability to callout risks if any in the early stage of the project.
  • Ability to mentor or guide implementation team.
  • Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.
  • Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls
  • Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice
  • Collaborate with integration partners for setting up SIP trunk over internet.
  • PI consultancy for Customer to enable Live Chat links on the web portals and apps
  • Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment
  • Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.
  • Develop and implement Use cases
  • Strategy for Go-live support and stabilization.
  • Help in reviewing performance and capacity requests as well as design solution resolution.

Requirements:

  • Minimum 12-20 years of experience in Cloud Contact Center design and implementation.
  • Strong technical knowledge of cloud contact center platforms.
  • Excellent communication and collaboration skills.

Salary Range:

$120,000 - $180,000 per annum, depending on experience.



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