Bilingual Retail Sales Representative

4 weeks ago


Waukegan, Illinois, United States Kemper Full time

Job Summary

Kemper is seeking a Bilingual Retail Sales Representative to provide exceptional customer service and support to our customers and agents. As a key member of our team, you will be responsible for answering customer inquiries, providing accurate and efficient service, and communicating policy status and billing information.

Key Responsibilities

  • Respond to customer inquiries and provide accurate and efficient service
  • Communicate policy status and billing information to customers and agents
  • Escalate and refer matters beyond authority limits to the appropriate person or area
  • Stay informed about industry information, new product development, coverages, and technology to continuously improve knowledge and stay current
  • Process payments and maintain proper cash handling procedures
  • May be required to work in one or more retail locations based on staffing needs

Requirements

  • High School Diploma or GED required
  • Six months of Customer Service experience required
  • Prior insurance experience preferred
  • Bilingual in English and Spanish required
  • Ability to travel locally

About Kemper

Kemper is proud to be an equal opportunity employer. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.



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