Retail Sales Associate
1 month ago
Reports To: Store Manager and Assistant Manager
Pending FLSA Status: Non-Exempt
Travel: Occasional travel may be needed
Approved: 2024
Summary
Uphold the Core Values as set forth by Laskowski Ace Hardware. The primary responsibility for all positions is to Amaze Every Customer Every Time. The Head Cashier position is primarily responsible for the cashiers and for the receipt and disbursement of money for sales transactions for all Cashiers, assisting in daily operations at the register and que area of the store, and overseeing the training of all cashiers.
Essential Duties and Responsibilities- Ensure each customer receives outstanding service which follows the S.A.L.E.S process
- Leads by example
- Greet customers as they enter the store
- Troubleshoot point-of-sale problems
- Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service
- Ensure that associates assigned to the front end consistently follow all policies and procedures including established safety procedures; communicate issues to management
- Perform cash pulls, and make change orders per established policies
- Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked
- Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc)
- Ensures customer lines are managed; calling for backup cashiers to assist when lines exceed 3 or more customers
- Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled
- Answer incoming telephone calls following company's guidelines, within 3 rings; professionally transfer the call to the correct person or department; immediately answer a call if it rings back; page over the PA system when necessary
- Tactfully and pleasantly work with customers
- Maintain awareness of all promotions and advertisements
- Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines
- Perform other tasks as assigned from time to time by store management
- Solicit customers to open an Ace Rewards card or setup a B2B account, issue receipts, refunds, credits or change due to customers
- Act as lead cashier with training and reviewing the work of cashiers
- Possibly assist with the work schedule of cashiers
- Promote Ace Rewards and B2B to all customers, and maintain all related supplies
- Assist with online and curbside orders
- Conduct Cashiers meetings; provide training and development of new associates in the assigned department
- Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc)
- Advise management when associates violate company policies
- Possibly assist management in the interviewing of new cashiers
- Relay communication to associates from management and vice versa
- Assist Customers with complaints, unless they require a manager
- Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting
- Review and follow company policies and procedures
- Perform other assigned tasks as requested by management
- Provide motivation and leadership to associates in assigned department
- Always be patient and helpful under pressure with associates and customers
- Cooperate with others and work well as part of a retail team
- Provide and accept constructive suggestions and instructions
- Prioritize work to keep the department on task
- Maintain the queue including beverages and snack items
- Customer satisfaction-oriented
- Attention to detail
- Solid team player with excellent interpersonal skills with a strong willingness to learn
- Bilingual (Spanish) verbal and written communication skills a plus
- At least 18 years old
- Ability to lift at least 50lbs
- Excellent problem-solving skills
- Knowledge of company systems and procedures
- Positive attitude
- Ace Hardware Employee Perks
- 401K Benefits
- In-Store Discount
- Access to PerkSpot - an online discount service Discounts for food, restaurants, cell services, electronics, entertainment, books, toys and more from well-known and local retailers
- Employee Assistance Program
- Marketplace Chaplains
- Get your steps in daily
- Shorter weekend and weekday hours compared to our competitors
- Family-friendly environment
- Schedule posted two weeks in advance, so you can plan ahead
- Strong training program that will empower each associate, all while growing their knowledge of the Hardware Industry
- Lifelong skills in 'Do It Yourself' projects for your home or your family's home
- Educational Tuition & Development Reimbursement
Ace Hardware is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, gender, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.
-
Wireless Retail Sales Associate
1 month ago
Waukegan, Illinois, United States OSL Retail Services Full timeUnlock Your Earning PotentialAt OSL Retail Services, we offer a unique opportunity for sales-driven individuals to thrive in a dynamic and supportive environment. As a Wireless Retail Sales Associate, you'll be at the forefront of delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Deliver personalized wireless solutions...
-
Wireless Retail Sales Representative
4 weeks ago
Waukegan, Illinois, United States OSL Retail Services Full timeUnlock Your Earning PotentialAs a Mobile Expert Sales Associate at OSL Retail Services, you will have the opportunity to earn unlimited income with a base pay of $15/hour and uncapped commission. With a starting rate of $18/hour for meeting minimum expectations, top performers can earn up to $30/hour. This role requires excellent sales and customer service...
-
Retail Sales Associate
4 weeks ago
Waukegan, Illinois, United States DDS DISCOUNTS Full timeKey Responsibilities:As a Retail Associate at DDS DISCOUNTS, you will be responsible for maintaining a safe and secure shopping environment for customers. This includes being aware of your surroundings and taking necessary precautions to prevent accidents. You will also be expected to treat all customers and associates with respect and courtesy.Key...
-
Retail Sales Associate
4 weeks ago
Waukegan, Illinois, United States The Salvation Army Full timeThe Salvation Army is seeking a highly skilled Store Sales Associate to join their team. Key responsibilities include: Accurately managing personal cash drawers, including opening, closing, and balancing Working effectively with the Point of Sales system to complete sales efficiently Maintaining a clean work environment at the cash register and throughout...
-
Seasonal Retail Sales Associate
1 month ago
Waukegan, Illinois, United States Burlington Full timeJob Title: Seasonal Retail Sales AssociateAbout the Role:We are seeking a Seasonal Retail Sales Associate to join our team at Burlington. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with day-to-day store...
-
Store Sales Associate
1 month ago
Waukegan, Illinois, United States Citi Trends Full timeJob Title: Store Sales AssociateCiti Trends is seeking a highly motivated and customer-focused Store Sales Associate to join our team. As a Store Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with merchandise displays and inventory management.Key...
-
Sales Associate
4 weeks ago
Waukegan, Illinois, United States Ace Hardware Full timeJob Title: Sales AssociateReports To: Store Manager, Assistant ManagerPending FLSA Status: Non-ExemptTravel: Occasional travel may be neededSummaryUphold the Core Values as set forth by Laskowski Ace Hardware. Primary responsibility for all positions is to Amaze Every Customer Every Time. The Sales Associates are responsible for engaging with customers,...
-
Store Sales Associate
1 month ago
Waukegan, Illinois, United States The Salvation Army Central Territory Full timeJob DescriptionAs a Sales Associate at The Salvation Army Central Territory, you will play a vital role in providing excellent customer service and contributing to the success of our retail stores.Key Responsibilities:Customer Service: Maintain a professional appearance and provide a welcoming experience for customers, answering their questions and offering...
-
Retail Sales Associate
4 weeks ago
Waukegan, Illinois, United States Burlington Full timeJob Summary:Burlington is seeking a skilled Cashier and Team Member to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, processing transactions accurately and efficiently, and performing other tasks as assigned by management.Key Responsibilities:Provide excellent customer service with a...
-
Cannabis Sales Associate
4 weeks ago
Waukegan, Illinois, United States Planet 13 Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Planet 13 in Waukegan, Illinois. As a Sales Associate, you will be responsible for providing exceptional customer service, educating guests about our products, and driving sales.Key Responsibilities:Provide exceptional customer service and create a...
-
Bilingual Retail Sales Representative
4 weeks ago
Waukegan, Illinois, United States Kemper Full timeJob SummaryKemper is seeking a Bilingual Retail Sales Representative to provide exceptional customer service and support to our customers and agents. As a key member of our team, you will be responsible for answering customer inquiries, providing accurate and efficient service, and communicating policy status and billing information.Key...
-
Bilingual Retail Sales Representative
3 weeks ago
Waukegan, Illinois, United States Kemper Full timeAt Kemper, we're committed to providing exceptional customer service and support. As a Bilingual Retail Sales Representative, you'll play a key role in helping our customers navigate their insurance needs.Key Responsibilities:Provide accurate and efficient service to customers, responding to inquiries and resolving issues in a timely manner.Communicate...
-
Cannabis Sales Associate
4 weeks ago
Waukegan, Illinois, United States Planet 13 Full timeJob DescriptionWe are seeking a skilled Cannabis Sales Associate to join our team at Planet 13 in Waukegan, Illinois. As a key member of our sales team, you will be responsible for providing exceptional customer service, educating guests about our products, and driving sales growth.Key Responsibilities:Provide exceptional customer service and create a...
-
Sales Associate
4 weeks ago
Waukegan, Illinois, United States Walmart Full timeJob SummaryAs a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring that customer orders are filled accurately. This role involves walking up to 5 miles each day while fulfilling online customer orders, reviewing customer orders, locating and selecting merchandise on the salesfloor, and dispensing...
-
Merchandise Sales Associate
1 month ago
Waukegan, Illinois, United States Wal-Mart Stores , Inc. Full timeJob Title: General Merchandise Sales AssociateAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!About the Role:As a General Merchandise Sales Associate at Walmart, you will be responsible for providing exceptional...
-
Sales Associate/Stock
4 weeks ago
Waukegan, Illinois, United States Rainbow Shops Full timeKey Responsibilities:As a Sales Associate/Stock at Rainbow Shops, you will be responsible for learning the business and developing the skills to operate one of our stores. This includes training and motivating staff, handling multiple tasks, and maintaining a friendly, courteous, and positive attitude while organizing and prioritizing work.Key Skills: Strong...
-
Sales Associate
1 month ago
Waukegan, Illinois, United States GNC Full timeAbout GNCGNC is the global leader in health and wellness innovation, motivating people to reach their goals with a trusted and exciting selection of products.Our MissionWe cultivate and collaborate on new ideas to bring innovative solutions to the forefront and test new solutions to translate goals into action.Job DescriptionWe are seeking a Sales Associate...
-
Sales Associate
3 weeks ago
Waukegan, Illinois, United States The Salvation Army Central Territory Full timeJob Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at The Salvation Army Central Territory. As a Sales Associate, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service: Greet...
-
Retail Customer Service Representative
4 weeks ago
Waukegan, Illinois, United States EZCORP Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing sales and loans, and performing opening and closing store...
-
Loss Prevention Associate
4 weeks ago
Waukegan, Illinois, United States Ross Stores Full timeAs a Store Protection Specialist at Ross Stores, you will play a critical role in maintaining a safe and secure environment for customers and employees. Your responsibilities will include:Key Responsibilities:Mitigate theft and fraud by identifying and addressing potential security risksProvide a visible presence at store entrances and exits to deter...