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Operations Director

2 months ago

Billings, Montana, United States At Home Full time

About the Role:

The Operations Manager is a key member of the At Home team, responsible for leading the store operations team to execute the Company's business objectives, ensure customer satisfaction, and maximize sales.

Key Responsibilities:

  • Lead and manage the store operations team to maintain a neat, clean, and safe store environment.
  • Provide problem-solving resources, manage staff, and work collaboratively with the Store Director to achieve business objectives.
  • Recruit, interview, hire, and manage team members to ensure a positive customer experience.
  • Coach and develop team members to meet At Home's Vision, Mission, Values, and business objectives.
  • Make employment decisions for Operations team members, including hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
  • Coordinate with the Store Director to maximize staffing effectiveness, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
  • Review, analyze, and communicate store financial and business data to Team Members, develop and execute budgets, financial plans, and strategies to maximize sales and profits.
  • Oversee Task Management, planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis, and validating completion of all tasks in a timely manner.
  • Manage all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security.
  • Oversee and lead the execution of the freight and stocking processes in a safe and timely manner, and actively manage and set the pace for the unloading and merchandising of new stock, including top stock.
  • Manage the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink.
  • Address Customer concerns in a timely manner.

Requirements:

  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of Management/Leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel)
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.
  • Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
  • Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
  • Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.